Orders
Do you offering gift wrapping?
Unfortunately, we do not offer a gift-wrapping service, but most of our products are packed in a reusable “gift-ready” bag.
How can I cancel my order?
We strive to process and ship your order within 2 working days. If you need to cancel your order, please contact us immediately and include your order number provided in your confirmation email.
If your order has already been shipped, the cancellation will be classified as a return, and you will be eligible to pay for the return postage and any other associated costs.
What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal and Klarna. Please note that fees may apply.
Do you offer any instalment payment methods?
Yes, you can pay for your Naturally Sheepskins purchase using Klarna. Simply select Klarna as your payment method at checkout.
Do you accept bulk orders?
We are more than happy to assist you with large orders, and we do offer wholesale/trade pricing. Please contact us directly for more information.
Shipping & Delivery
How long does it take to process an order?
Please allow 1-2 days for your order to be processed for shipping (excluding weekends and holidays). We make every effort to fulfil your orders as quickly as possible.
What are your UK delivery times?
Deliveries are made Monday to Saturday, delivery takes up to 4 business days.
How much does delivery cost?
Delivery is free for all orders over £69.
UK Shipping costs are £4.95 per delivery address for orders under £69.
Do you offer In-store pickup?
Yes, In store pickup is free of charge from our Cheltenham warehouse.
How do I check the status of my order?
After your order has been dispatched, you will receive an email with a tracking number and a link to check the status of your delivery.
If you have any queries regarding your order, please email us at orders@naturallysheepskins.co.uk and we will respond as soon as possible with an update.
Do you deliver internationally?
Unfortunately, we do not ship internationally from the UK; however, we have retailers throughout Europe, the Middle East and Asia. If you are based outside of UK, please contact us for your nearest retailer.
Refunds & Returns
What is your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What items are eligible to be returned?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase.
How do I return my products?
To start a return, you can contact us at orders@naturallysheepskins.co.uk. We will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns are to be paid by the buyer.
You can always contact us for any return question at orders@naturallysheepskins.co.uk
What if my item is damaged or faulty?
We take every care to ensure your product reaches you in perfect condition. If you receive something that has been damaged in transit or appears faulty, please contact our customer service team immediately at orders@naturallysheepskins.co.uk, providing photographs to support your query along with your name & order number.
We cannot be held responsible for faulty or damaged items reported more than one month after receipt.
Common Sheepskin Questions
Are your sheepskins suitable from birth?
Naturally Sheepskins are designed to be used from birth. We independently test our sheepskins to ensure they are REACH compliant & free of nasty chemicals.
Suitable for use in your bassinet & baby bouncer from day one, sheepskin has some amazing health benefits for newborns.
Naturally thermostatic, sheepskin helps to regulate a baby’s body temperature, helping to keep your baby toasty in winter & cool come summer.
Why are sheepskins good for your health?
Sheepskin has many natural health benefits for people of all ages. Because sheepskin is so incredibly soft, it is extremely effective at relieving aches and pains.
The naturally crimped, woollen hairs of sheepskin provide a cushioning effect for your body. Research has shown that because each fibre contains a three-dimensional, crimped curl, it almost behaves like a tiny spring.
This springy nature of sheepskin fibres on mass acts like a supportive mattress for your entire body. Sheepskin helps to absorb the weight of your body in an even distribution too.
It is therefore advantageous for people who suffer with joint problems by providing support for pressure points and achy limbs.
Do sheepskins keep your Baby cool?
One of the most amazing natural properties of sheepskin is body temperature-regulation. Many people know that the wool fibres in sheepskin help to increase heat when it is too cold, thus keeping you warm.
Additionally, though, sheepskin helps to reduce heat when it is too hot. This is particularly beneficial for new-born babies, especially those born prematurely or with a low birth weight. Babies are unable to regulate their own temperature – particularly in warm environments.
The natural woollen fibres of sheepskin promote air circulation, insulate against heat and wick away moisture from the skin. These qualities found in sheepskin help to keep babies cool in the summer and warm in the winter from head to toe.
Scientists also believe that the temperature-regulating properties of sheepskin can help to promote better blood circulation.
This is particularly beneficial when adults are lay or sat down because sheepskin helps to keep their bodies at the right temperature.
Isn’t it incredible what those natural fibres can do?
Is sheepskin good for the skin?
Sheepskin is renowned for being kind to the skin because it is amazingly, bacteria-repellent, and liquid, dirt, and stain-resistant. Its fleece is naturally resistant to the growth of dust mites, mould, odour and bed-bugs.
The natural wicking properties of this amazing natural textile mean that it can draw moisture away from the skin. By keeping a dry environment, bacteria are less likely to thrive.
The breathable nature of sheepskin allows air to circulate, once again, reducing the chances of hot and clammy conditions that pesky bacteria love.
Moreover, sheepskin is hypo-allergenic and has been found to soothe skin. It contains a natural substance called lanolin which is an effective treatment for dry, itchy skin. Sheepskin is ideal for sensitive skin because it can help to soothe and de-sensitise skin rashes and skin conditions, for example, eczema, psoriasis and cellulitis.
In this way, natural sheepskin is medically magical and perfect for precious young skin and beyond.
Please see our section on sheepskin care tips too to find out how you can also regularly wash your sheepskin to keep it clean and in excellent condition.
It is also worthy to note that we do not use any harsh dyes or chemicals on our products too during the tanning process.
How to care for, wash & clean your Baby's sheepskin?
Soft Brush Cleaning
Sheepskin products are satisfyingly easy to care for. Being naturally dirt and stain resistant, they are very low maintenance and do not require regular cleaning. This is perfect for life’s fast pace! If you do start to notice your sheepskin getting a little dirty, first and foremost, all you need to do is give it a brush with a soft brush. A quick brush and a shake will restore your sheepskin to its full and fluffy appearance. By combing the sheepskin, air gets back into its natural fibres and brings it back to full lustre again.
Spot Cleaning
If your sheepskin product becomes lightly soiled over time, it can be spot cleaned using a damp, clean cloth.
Heavier Soiling
If your beloved woolen product becomes soiled more heavily, you can either hand wash or machine wash the item at no more than 30 degrees Celsius on a gentle ‘wool’ cycle. We strongly recommend using a sheepskin detergent in your washing machine. This is essential so that the leather backing does not harden. The sheepskin detergent we recommend using is called ‘Woolskin Woolwash & Shampoo for Sheepskin, Lambskin, Shearling, Fleece & Woollens (500ml)’ and can be found on Amazon.
The detergents that are found in normal washing powders or pods, will attack the suede making the skin brittle. These harsher detergents can even discolour fleeces and possibly lead to disintegration.
A specialist wool detergent will keep the skin supple, yet it will very effectively gently clean the sheepskin – seeing off any dust mites, pet allergens or mould spores.
Drying
Sheepskin products should be dried in an airy place but must be put out of direct sunlight. If you wish to dry your sheepskin in a tumble dryer, this can be done on a low heat setting. It is essential however that you do not dry your item on a radiator or heater. Remember to shake, lightly brush and stretch out your sheepskin after it has dried.
To Note
It is worthy to note that sheepskin is a natural product and therefore some discolouration can occur during the washing process. This can equally occur if the product is left in direct sunlight for extended periods of time.
When you first receive your sheepskin, you may notice a distinctive lanolin smell. This is due to natural oils that exist within sheepskin. This natural odour can be intensified after the products have spent long periods confined in packaging. This is completely normal and simply airing the item after unpacking should quickly reduce any residual natural fragrances
Is there anything to be aware of when using a 100% natural product with my baby?
Sheepskin & wool are incredibly resilient, hardwearing, naturally antibacterial & dirt resistant thanks to the lanolin found in wool.
Natural products such as sheepskin & wool can change in colour when exposed to sunlight & this is part of the natural nature of our products & is to be expected over time.
Some minor shedding can occur on our sheepskin pram liners where our pre-cut harness holes are cut into the sheepskin.